Privacy Policy

This Privacy Policy explains how Certified Translation Bureau LLC (“we,” “us”) collects, uses, and safeguards information when you use our website and translation services.

Information we collect

• Contact details you provide, such as your name and email address.
• Documents you upload for translation and any related instructions.
• Order and payment metadata needed to process your request (we do not store full card numbers; payments are handled by our payment processor).
• Basic technical data such as device and usage information.

How we use information

• To prepare quotes, complete translations, and deliver your documents.
• To communicate with you about your order and provide support.
• To operate, secure, and improve our services.
• To comply with legal obligations.

How we store and protect documents

Uploaded documents and generated translations are stored in private, access-controlled storage. Finished files are shared through expiring, signed download links. We retain documents only as long as needed to provide the service and meet legal requirements, after which they may be deleted.

Sharing

We do not sell your personal information. We share information only with service providers who help us operate (such as hosting, email, and payment processing), under appropriate confidentiality obligations, or when required by law.

Your choices

You may request access to or deletion of your personal information by emailing support@certifiedtranslationbureau.com.

Contact

Questions about this policy? Email support@certifiedtranslationbureau.com.